If you are in immediate danger please call 000
1800RESPECT – 1800 737 732
Link2Home – 1800 152 152
Lifeline – 13 11 14
SUPPORTING INDIVIDUALS AND FAMILIES
No matter what you’re going through, you are welcome here.
For more than 30 years, YCAC has supported people across the Hilltops and surrounding areas who are facing domestic and family violence, homelessness, or sudden crisis.
We know reaching out can be hard. That’s why we follow a “no wrong door” approach. If you come to us, we will help you. You don’t need to have the right words, the right paperwork, or the right circumstances. Just reaching out is enough.
350
People supported in the 24/25 Financial Year
47.3%
People presented as homeless
29.3%
Seeking support due to Domestic and Family Voilance
At YCAC, we welcome and support people of all backgrounds, cultures, genders, sexualities, and abilities. We are a safe and inclusive service for LGBTQIA+ communities, culturally and linguistically diverse communities, and people living with disability. Our services are delivered with respect, dignity, and trauma-informed care, so every person feels safe and valued.
WELCOMING TO ALL PEOPLE
SERVICES
For Individuals, Families & Service Providers
DOMESTIC & FAMILY VIOLENCE SUPPORT
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A safe and confidential space to talk
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Safety planning that meets your needs
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Emotional and practical support for you and your children
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Advocacy with housing, health, and legal services
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Pathways to safe refuge accommodation
HOMELESSNESS & HOUSING SUPPORT
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Short-term crisis accommodation
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Transitional housing to bridge to independence
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Help with rental and housing applications
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Support to stay in your home and prevent eviction
REFUGE ACCOMODATION - MARGARET HOUSE
Margaret House provides a safe haven for women and children escaping violence. With separate family living spaces, it offers privacy, security, and the comfort of a safe roof overhead.
Our team is here to support you every step of the way.
CASE MANAGEMENT
Our caseworkers walk alongside you. Together, we’ll create a plan that reflects your goals, whether that’s finding housing, connecting with health services, navigating the legal system, or simply having someone in your corner.
What I thought was help to fill out some forms turned into so much more. As my life fell apart around me, the acknowledgement, validation and care given to me by your staff is what helped me take the next step. Being able to acknowledge my situation for what it was- family violence was a big part in my journey. I knew it was but to have it formally acknowledged and
to have Kerri say to me that’s really horrible and no one deserves this, made me do something about it.
I didn’t even know what I needed. You gave me the space to fall apart. You also set me up with so much help. I can not believe how quickly you got security cameras, put in grants and then those vouchers WOW. Just wow. In a moment where it would have been just as easy to stay where I was you helped me push through.
I went to them because I was so very stressed and worried as I didn't know what was going to happen to me with housing and other issues but they were so kind helpful and they showed that they cared, that meant a lot to me, I am grateful for their help support and assistance
They are amazing people who care and have so much empathy and really want to help make a difference wherever possible. Words can not express enough how thankful I will forever be for all the help, talks and encouragement they have given me and my kids.
